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Applet Support
General Virtual Tour Navigation Instructions
Click  ,
then click on the image to zoom in.
Click  , then click on
the image to zoom out.
Click  , then click and
drag the image to move through it.
Click  to restart the
tour.
Click  to identify any
"hotspots" or links in the image available for click through.
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For Mac users using Internet Explorer
Problem: The virtual tour viewer is blinking some text
Solution: You will need to Download
and install MRJ 2.2.5. The problem lies in the java version found in your
operating system. Download
instructions here.
NOTE: If you have downloaded and installed MRJ 2.2.5 and still have problems
viewing virtual tours in Internet Explorer 5, please reinstall MRJ 2.2.5.
This should allow you to view virtual tours.
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For Mac IE and Netscape users
Problem: The virtual tour is not showing right at the viewer frame
Solution: Download and install the hot fix file from MGI, this update
will move the VT into the view frame.
Resolution: To use a Java viewer with a Mac Photovista project, download
the Java Developer's Kit for Mac.
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For Windows XP users
Problem: The Microsoft Virtual Machine is missing when accessing MGI
applet viewer.
Cause: Windows XP does not come with a Java Virtual Machine(JVM)
installed. To run any java applet, including MGI's applet
viewer, a JVM must be installed.
Microsoft provides the update available to existing Microsoft
VM installations via Windows Update.
More information will be posted at Microsoft site as it becomes available.
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For Windows users (any version)
Problem: The VTs are not showing in the viewer
Possible Cause: Java Virtual Machine not enabled in web
browser or has been corrupted
Solution: Download
instructions and troubleshoot
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For WebTV Users
Getting Online: Using Internet Access Products
Q. What are the limitations of an Internet access product?
A. Limitations vary, depending on the product and, in some cases, the
service it uses to connect to the Internet. For example, a small display
screen on a cellular phone won't give you the same view of a website as
a computer monitor or TV. Internet access products may not let you play
certain games, use some audio or video features, send or receive certain
attachments to email messages, or view information in formats like Java
or PDF (Portable Document Format). You may be able to access information
in a text format only. In addition, you may not be able to download information
or software from the Internet to add features to your product the same
way you can with a PC. You may have to wait for product upgrades from
the manufacturer or Internet service provider.
Most Virtual Tour products use the Java script format which, based on
the above information, may not be supported by WebTV. You may want to
contact your Internet Access Provider directly and see if they plan to
support this format in the future.
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For Virtual Tours with Audio
Problem: Cannot hear audio
Possible Cause: Flash not installed
Solution: Download Flash
Problem: Cannot hear audio
Possible Cause: Audio recently added or updated. The old audio is cached on your computer.
Solution: Clear your browser cache.
- In Internet Explorer, click the Tools menu, Select Internet Options, and under 'Temporary Internet Files', click Delete Files.
- In Mozilla Firefox, click the Tools menu, Select Options, and under Privacy, click "Clear" on the Cache section.
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