Frequently Asked Questions
What is a virtual
A virtual tour gives one the feeling of
attending an open house without leaving the privacy of your
own home! Select a room to view, and the virtual tour will
pan a full 360° of the room!
Is the 360° view created with a video
No. imagemaker360 uses a parabolic lens that
captures the full 360° image with one snap of the digital
How does someone locate my virtual tour
Your virtual tour may be linked to your
company's Web site. You may link the tour to your own personal
Website. The link may also be emailed.
How long will it be before my virtual
tour is completed?
The photographer will contact you to set
up an appointment within one business day of placing your
order. The appointment time is generally 2 to 5 business
days after the order is placed. Generally the tour is completed
within one business day after the photography has been completed.
the listing sells before my virtual tour is online, will
I receive my money back?
If the virtual tour has been cancelled more than 24 hours before the scheduled shoot,
you will receive a full refund. If cancelled within 24 hours you will be charged $25.00. If the work has already
been done, you will be charged to cover the cost
of the photographer.
the agent or homeowner need to be present when the tour
is being photographed?
It is highly recommended that you are
present at the shoot. If this is not possible, you waive
artistic approval of the images.
What happens after
the listing is sold?
When the listing is removed from the Web
site that it is posted on, the virtual tour will not appear
on the Web site any longer.
Does the virtual
Yes, the virtual tour will expire after
180 days. However, tours can be renewed by logging
in to the imagemaker360 system and reactivating any
tours that have expired but have not yet sold.
a room combination, i.e. a living room / dining room count
as one or two virtual tour shots?
If the photographer takes one photo
for both rooms, it will count as one view only. It
would only count as two rooms if two photos were taken.